We rapidly implement, dramatically scale, and flexibly innovate contact center operations based on unique, government client needs—all while maintaining an unwavering focus on quality. We prove this commitment through high rates of staff retention and customer satisfaction.

Capitol Bridge is technology agnostic — we offer unbiased insights, recommendations, and implementation services for applications and tools, including AI augmentation, that fit a client’s needs and budget. 

We streamline accurate claims adjudication, particularly for unemployment insurance and appeals, medical appeals, and workers’ compensation reviews.  

Capitol Bridge approaches program management with a standards-based methodology that produces repeatable, reliable, and predictable results. We focus on process and operations implementations, transitions, and backlog reduction management

Government benefits processes are complex and can be challenging to navigate. Capitol Bridge offers consumer and beneficiary eligibility counseling and direct customer support for document collection and application completion. We also offer administrative support and process improvement for agencies that provide benefits.  

Capitol Bridge recruits, trains, and employs experienced contact center staff and individuals with specialized skills, including legal and medical expertise, for government agency support roles. We help agencies rapidly staff up for emergency services.